Every new Club gets a 21-day free trial. No payment is collected during the trial, so there's nothing to refund. Cancel any time before it ends and you won't be charged.
You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period: you keep access until the period you've already paid for ends, the subscription simply doesn't renew, and there's no partial refund for the unused remainder of that period.
Refunds (in whole or in part) will be issued for:
Refunds generally do not apply to: change-of-mind cancellations mid-period (see §2), or dissatisfaction with features that were available and described at time of purchase.
Email support@clubops.ng with your Club name and the reason for the request. We aim to respond within 3 business days.
Approved refunds are returned to the original payment method via Paystack. Processing time depends on your bank or card issuer once Paystack initiates the refund, typically 5–10 business days, though this can vary.
Upgrading takes effect immediately, with billing adjusted accordingly. Downgrading takes effect at the start of your next billing cycle, so you keep the plan you already paid for until then. Downgrading does not itself trigger a refund for the difference already paid in the current period.
Billing and refund questions: support@clubops.ng